How far in advance should a group tour be booked?
We generally recommend booking private guided tours as early as possible. Depending on availability, short-term bookings can also be made in advanced.
Which languages are offered as guided tours?
Private tours of the Old Town can be booked in German, English, French, Italian, Spanish, Portuguese, Dutch, Finnish, Russian, Chinese and Korean, subject to availability. Thematic tours on request.
How long do the guided tours last?
Classic Old Town tours last 1½ hours (2 hours also possible on request). The thematic tours vary, depending on the description between 1½ - 2 hours.
What payment options are available?
Private guided tours can be paid either by credit card (payment link) or directly in cash on site. We have to charge an invoice fee of CHF 20.00 for an invoice. For companies coming from abroad, we require an advanced payment by credit card.
What is the cancellation policy for private guided tours?
- Cancellation costs up to 31 days before the tour: free of charge
- Cancellation costs 1 to 30 days before the tour: CHF 90
- Cancellation costs less than 24 hours before the tour: 100% of the costs
- No-show of the group: 100% of the costs
You can find all our general terms and conditions here.
Is it possible to purchase a city tour as a gift?
Our city tours can also be gifted as a present. You can find the right voucher here.
Is there a bad weather option?
Even if bad weather is forecasted, we cannot accept any rebookings/cancellations. Our tours take place in all weather conditions, so we always recommend dressing appropriately. If it rains, our guides will ensure that participants can stay dry during stops.
Is it possible to combine different guided tours?
It is generally not possible to combine different thematic tours, as each theme offers enough content for an entire tour.
Are the city tours barrier-free?
Our classic Old Town tours are barrier-free.